Refund policy

Payments are final

When you buy or renew a plan, you pay for a month of marketing work. Our marketers plan, post and report from the first days of each period, and that time cannot be returned. For this reason every payment is final once it is made, whether you pay by card, crypto or bank transfer.

The only exceptions

We refund a payment only in these cases:

• Double charge. You were charged twice for the same plan and the same period. We refund the extra payment.
• Proven unauthorized charge. A payment was made without your permission, and this is confirmed by our review or by your card issuer. We refund that payment and secure the account.
• Total failure of the service. We did not provide the service at all during a paid period, for a reason on our side, not caused by you or by a platform's decision. We refund the period or the unused part of it.

A refund in these cases goes back to the original payment method where possible. Crypto refunds are made in the same currency to an address you confirm in writing from the email on your account.

What is not refunded

• Cancelling. You can cancel any month in the dashboard, and your plan stays active until the end of the paid period. Cancelling does not refund the current period.
• Unused limits. If you do not use all posts, videos or campaigns in a month, the rest is not refunded and does not carry over.
• Results. We do not promise subscribers, clicks or earnings, so a result you are unhappy with is not a reason for a refund.
• Platform actions. Limits, removals or bans by a platform or a moderator are outside our control.
• Downgrades. Moving to a lower plan takes effect from the next billing month, without a refund for the current one.
• Ad budget. On Elite, money you spend on ads is paid by you to the ad network and is not part of our fee.

Consumers in the European Union

If you are a consumer in the European Union, you usually have a 14 day right of withdrawal for online services. When you buy a plan, you ask us to start the service right away and confirm that you lose the right of withdrawal once the service has started. Because work begins as soon as your payment clears and onboarding opens, the right of withdrawal ends at that point. If you have not given this consent, your statutory right stays in place, and a refund for withdrawal is reduced by the value of the work already done.

Upgrades

Moving to a higher plan charges the price difference right away. This payment is final in the same way as any other.

How to ask for a refund

Email [email protected] from the address on your account. Include the date and amount of the payment and the reason. We reply within one business day and finish our review within 10 business days.

Chargebacks

If you think a charge is wrong, please write to us first. Most problems are solved faster by email than through a dispute with your bank.

Related pages

Read our terms of service and see the plans on the pricing page.